Privacy Policy
How Chatish collects, uses, protects, and manages your information.
On this page
Privacy at a glance
Authentication
Clerk securely manages your account and login sessions.
Billing
Paddle handles payment processing and checkout infrastructure.
Analytics
PostHog provides optional product analytics.
Session Replay
Sentry monitors errors and offers optional session replays.
Introduction
Welcome to Chatish AI ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (chatishai.com), use our platform, or embed our services.
By using Chatish AI, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that you provide to us directly and information collected automatically through the operation of our service.
Account and Authentication
When you register, we collect your name, email address, and authentication data. We use Clerk as our secure authentication provider to manage your identity.
Organization and Billing
We collect necessary organizational details. All payment and billing information is securely processed directly by our merchant of record, Paddle. Chatish AI does not directly collect or store your full credit card information.
Customer Content and Knowledge Base
We securely store the data, documents, texts, and URLs that you upload to your knowledge base in our primary database provider, Convex.
Shopify Integration Data
If you install our Shopify integration, we collect store product data necessary to provide automated support capabilities. We store offline access tokens securely to synchronize data.
AI Processing
Your knowledge base and end-user conversation data are processed using advanced AI models provided by third parties (such as OpenAI and Sarvam AI) to generate automated responses.
We do not use your proprietary business data or customer conversations to train our own foundational AI models without consent.
How We Use Information
- Provide, operate, and maintain the Chatish AI platform.
- Process AI interactions and voice agent requests.
- Manage your account, authentication, and subscription billing.
- Monitor system health, catch errors, and analyze usage trends.
- Communicate with you regarding updates, security alerts, and support.
Service Providers
We utilize trusted third-party service providers to operate our platform.
Convex
Primary database storage and backend execution
Clerk
Secure user authentication and identity management
Paddle
Merchant of record for payment processing
OpenAI
Natural language query processing
Sarvam AI
Additional AI model capabilities
Vapi
Processing voice interactions
Data Security, Retention, and Deletion
We implement reasonable security measures to protect your information. We retain your data for as long as your account is active or as needed to provide you services.
You may request the deletion of your account and associated data at any time by contacting our support team or using the account deletion features in your dashboard.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our service, you consent to these transfers to our third-party infrastructure providers.
Your Privacy Rights
Depending on your location, you may have the right to access, update, or delete the personal information we have on you. If you wish to exercise these rights, please contact us.
Contact Us
If you have any questions about this Privacy Policy, please contact us via the support channels provided in your Chatish AI dashboard. We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Questions about this policy?
We're here to help clarify how we manage and protect your data.